Important Safety Recall

As part of our continued commitment to provide the highest quality of service we are notifying you in regards to a recent HP Recall & Replacement Program for HP notebook customers.

HP Notebook PC Battery Pack Replacement Program

On May 19, 2010, HP expanded a worldwide voluntary recall and replacement program in cooperation with various government agencies. We are sending you this notice because HP have added battery packs to the program originally announced on May 14, 2009 and revised on October 15, 2009. Product model series were also added to the list of products that may have been sold with affected batteries. The battery packs have the potential to overheat, posing a fire and burn hazard to consumers.

Our records show that you have purchased a product that may be affected. If your original battery has not been replaced, it is important to validate your battery, even if validated previously. HP’s major concern is for your safety. To reduce the likelihood that a battery pack failure will cause damage, stop using your battery pack immediately until you have determined whether your battery pack is affected.

To validate your battery, visit the HP Notebook PC Battery Pack Replacement Program website at: http://www.hp.com/support/BatteryReplacement

If the validation indicates that your battery is affected, HP will provide a replacement battery pack at no cost.

Please Note: The validation process may show that your battery pack is not affected by this recall. Less than 3% of the notebook PC products manufactured from August 2007 to May 2008 and included in the program, contained battery packs that are affected.

What you should do:

1. Identify your notebook’s product number
You can find your notebook’s product number and serial number on the service tag on the bottom of the notebook. The service tag looks like this:

The affected battery packs were distributed worldwide in certain notebook PCs within the following model/series.

2. Contact HP

Please note: Please do not ship your battery pack directly to HP. You may be violating government transportation regulations. For assistance with shipping affected battery packs, contact HP via the web links below.

Visit the HP Notebook PC Battery Pack Replacement Program Web site at: http://www.hp.com/support/BatteryReplacement

OR contact HP Technical Support for further customer support.

On behalf of HP, we apologise for any inconvenience this may cause.